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HELP CENTER

How can we help?

Find help for Android, iPhone, iPad and Mac. Client availability and supported features vary by release.


Delete an accountRequest account and associated-data deletion without reinstalling iChat999.Report a safety concernReview prohibited content and learn how reports and blocks work.Child safety standardsRead iChat999's CSAE prohibition, report path, response process, and legal-reporting commitment.Teen & guardian safety13+ eligibility, safer sharing, guardian help and safety contact.Privacy and dataUnderstand data collection, retention, export and deletion.Points and paymentsReview iPoint costs, App Store and Google Play purchases, and refund boundaries.

Downloads and platform availability

Release and testing availability varies by platform. Visit platform availability for confirmed download or testing links and the app experience for a product overview. Public download links will appear when confirmed available. Local AI capabilities depend on your device, system and language.

Urgent safety

If someone is in immediate danger, contact local emergency services. For child exploitation, use the in-app Child Safety report category. You can also email ichat999@126.com with the subject SAFETY — urgent report and relevant account or report identifiers. Do not download or redistribute suspected illegal material, or send passwords or verification codes.

Email support

Contact ichat999@126.com. To help automatic screening, start the subject with BUG- for a product problem, INVESTMENT- for investment or financing enquiries, or DONATION- for contribution follow-up. A bug report should include the platform, iChat version, reproduction steps, expected result and actual result. Never send passwords, verification codes, wallet seed phrases or private keys.

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